Shipping + Returns
 

Our Return Policy in short

  • -Contact Äventyr before returning any items.

  • -You can return the product within 14 days of delivery.

  • -The product must be in new condition.

  • -To avoid any Customs charges please clearly mark the package 'RETURNED GOODS'.

  • -If a package is unclaimed you might have to pay a handling fee.

Return Policy Details

  • Items must be returned in their original condition and packaging.

  • Items must be returned within 14 days of receipt of the order.

  • Shipping and handling fees are not refundable.

  • Made-to-order and custom-made items are excluded from this return policy and can only be returned for store credit.

  • Refunds will be issued to the original payment method for items that are eligible for a refund.

  • If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.

Please note that made-to-order and custom-made items are excluded from our standard return policy. As these items are made to your specifications, we cannot accept returns for them. However, if there is a problem with your made-to-order or custom-made item, please contact us immediately to discuss your options.

In the event that you need to return a made-to-order or custom-made item, we can offer store credit in lieu of a refund. This store credit can be used towards a future purchase on our online store. Please contact our customer service team for more information about returning made-to-order or custom-made items.

Thank you for shopping with us, and please don't hesitate to contact us if you have any questions or concerns about our return policy.


Return Policy

Please contact Äventyr before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Äventyr and gives information relevant and the reason for complaint.


Return Conditions

You can return the product within 14 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Äventyr suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

Äventyr will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.


Returning A Package from Outside of the EU

If a returned item is shipped internationally, please clearly mark the package “RETURNED GOODS”, to avoid any Customs charges. Äventyr is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.


Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.


Unclaimed Packages

For packages that are not cashed at your post office within 14 days, Äventyr reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.

 

All enquiries: support@aventyr.de